We're Here to Help Your Eye Health Journey

Expert support and guidance from the UK's leading digital eye strain specialists

Whether you have questions about our products, need technical support, or want personalized advice for your eye health concerns, our dedicated team is ready to help you achieve optimal visual wellness.

At EyeCare Solutions Ltd, we believe that exceptional customer care is just as important as our innovative products. Our UK-based support team combines technical expertise with genuine care for your wellbeing.

Multiple Ways to Reach Us

Phone Support

Speak directly with our eye health specialists for immediate assistance and personalized recommendations.

Phone: +44 20 7946 0958
Hours: Monday-Friday, 9am-6pm GMT
Response: Immediate during business hours

Email Support

Detailed inquiries, technical support, and comprehensive eye health advice via email.

Email: [email protected]
Response Time: Within 24 hours
Best for: Technical questions, product information

Live Chat

Real-time assistance for quick questions and immediate product guidance.

Availability: Monday-Friday, 9am-6pm GMT
Response: Usually within 2 minutes
Best for: Quick questions, order status

Office Visits

By appointment only for product demonstrations and personalized consultations.

Address: 71-75 Shelton Street, Covent Garden
London: WC2H 9JQ, United Kingdom
Appointments: Required in advance

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours with personalized assistance for your eye health needs.

We typically respond within 24 hours during business days.

Frequently Asked Questions

Before reaching out, check if your question is answered in our comprehensive FAQ section below.

How quickly will I receive a response to my inquiry?

Phone calls are answered immediately during business hours (9am-6pm GMT, Monday-Friday). Email inquiries typically receive a response within 24 hours. Live chat responses are usually within 2 minutes during operating hours.

Do you offer technical support for your products?

Yes, our technical support team is available to help with product setup, troubleshooting, and usage guidance. We can assist via phone, email, or scheduled video calls for more complex issues.

Can I visit your office to see the products?

Office visits are available by appointment only. We offer product demonstrations and personalized consultations at our Covent Garden office. Please contact us at least 48 hours in advance to schedule a visit.

What information should I include in my support request?

Please include your order number (if applicable), product model, a detailed description of your issue, and any troubleshooting steps you've already tried. For technical issues, photos or videos can be very helpful.

Do you provide eye health advice or medical consultations?

While we can provide general information about eye health and our products, we are not medical professionals. For specific medical advice or eye health concerns, please consult with a qualified ophthalmologist or optometrist.

How do I request a refund or return?

To initiate a return or refund request, please contact our customer service team with your order number and reason for return. Our 30-day money-back guarantee applies to all products, and we'll provide detailed return instructions.

Our Support Schedule

We're here to help when you need us most. Our support team operates during the following hours:

Phone & Live Chat Support

Monday - Friday 9:00 AM - 6:00 PM GMT
Saturday 10:00 AM - 4:00 PM GMT
Sunday Closed

Email Support

Monday - Friday Response within 24 hours
Weekend Response within 48 hours

Emergency Support

Critical Issues 24/7 monitoring available

For urgent medical concerns, please contact your healthcare provider or emergency services.

Our Commitment to Response Times

We pride ourselves on providing timely and effective support. Here's what you can expect:

Phone Inquiries

Immediate During business hours

Live Chat

< 2 minutes During operating hours

Email Support

< 24 hours Business days

Technical Issues

< 48 hours Complex problems

Visit Our London Office

Located in the heart of Covent Garden, our office serves as the hub for our UK operations. While most customer support is handled remotely, we welcome scheduled visits for product demonstrations and personalized consultations.

Office Details

EyeCare Solutions Ltd

71-75 Shelton Street

Covent Garden

London, WC2H 9JQ

United Kingdom

Getting Here

  • Nearest Tube: Covent Garden (Piccadilly Line)
  • Walking Distance: 3 minutes from Covent Garden station
  • Bus Routes: Numerous routes serve the area
  • Parking: Limited street parking, nearby car parks available
Map of EyeCare Solutions London office location

Our office is conveniently located in central London's Covent Garden district

Important: Medical Emergency Information

EyeCare Solutions is NOT a Medical Emergency Service

If you are experiencing any of the following symptoms, please seek immediate medical attention from a qualified healthcare provider or emergency services:

  • Sudden vision loss or severe vision changes
  • Eye trauma or injury
  • Severe eye pain or discomfort
  • Sudden onset of floaters or flashes of light
  • Signs of eye infection (redness, discharge, swelling)

Emergency Services: Call 999 or visit your nearest A&E department

NHS 111: For non-emergency medical advice

Ready to Start Your Eye Health Journey?

Our friendly support team is standing by to help you find the perfect solution for your eye care needs.

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