Terms & Conditions

Legal terms governing your use of EyeCare Solutions Ltd website, products, and services.

Last updated: 8th May 2026

Welcome to EyeCare Solutions Ltd. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. EyeCare Solutions Ltd is a company registered in England and Wales (Company Number: 13874562).

Information About EyeCare Solutions Ltd

Company Name: EyeCare Solutions Ltd

Company Number: 13874562

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

VAT Number: GB385742619

Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: [email protected]

Phone: +44 20 7946 0958

EyeCare Solutions Ltd provides innovative eye care solutions and products designed to address digital eye strain and promote visual wellness. Our services include product sales, customer support, and educational content about eye health.

Acceptance of Terms

By accessing and using this website and our services, you:

  • Confirm that you are at least 18 years of age or have parental consent
  • Agree to be bound by these Terms & Conditions
  • Agree to comply with all applicable laws and regulations
  • Represent that you have the legal capacity to enter into these Terms

If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Products and Services

Product Information

We strive to provide accurate and up-to-date information about our products. However:

  • Product specifications, prices, and availability are subject to change without notice
  • Colors and appearances may vary due to monitor settings and lighting
  • We reserve the right to discontinue products or modify specifications
  • Product images are for illustrative purposes only

Order Processing

When you place an order with us:

  • Your order constitutes an offer to purchase
  • We will send you an order confirmation email acknowledging receipt
  • A contract is formed when we dispatch your products
  • We reserve the right to refuse or cancel orders in our sole discretion

Pricing and Payment

All prices are displayed in British Pounds (£) and include VAT where applicable:

  • Prices are subject to change without notice
  • Payment must be received before order dispatch
  • We accept payment via credit/debit cards and PayPal
  • All payment processing is handled securely by third-party providers

User Responsibilities

As a user of our services, you agree to:

Account Security

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  • Use strong, unique passwords for your account

Proper Use

  • Use our services for lawful purposes only
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with or disrupt our services
  • Not use automated tools to access our website

Content Standards

  • Not post offensive, illegal, or harmful content
  • Respect other users and our staff
  • Not impersonate others or provide false information
  • Comply with all applicable laws and regulations

Intellectual Property Rights

Our Rights

All content, trademarks, and intellectual property on our website belong to EyeCare Solutions Ltd or our licensors:

  • Website design, text, graphics, logos, and images
  • Product names, descriptions, and specifications
  • Software, code, and underlying technology
  • Trade marks, trade dress, and brand elements

Permitted Use

You may:

  • View and download content for personal, non-commercial use
  • Share links to our website on social media
  • Print pages for your personal reference

You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our trademarks without explicit authorization
  • Scrape, crawl, or extract data from our website
  • Create derivative works based on our content

Shipping and Delivery

Delivery Options

We offer the following delivery options within the United Kingdom:

  • Standard Delivery: 3-5 working days (£4.99)
  • Express Delivery: 1-2 working days (£7.99)
  • Next-Day Delivery: Order before 2pm (£9.99)
  • Free Delivery: On orders over £50

Delivery Times

Delivery times are estimates and not guaranteed. Factors that may affect delivery include:

  • Product availability and stock levels
  • Weather conditions and natural disasters
  • Carrier delays or disruptions
  • Incorrect or incomplete address information

International Shipping

We currently ship within the United Kingdom only. International shipping may be available in the future. Please contact us for international orders.

Returns and Refunds

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee on all products:

  • Return period starts from the date of delivery
  • Products must be in original condition and packaging
  • Return shipping costs are covered by us
  • Refunds are processed within 14 days of return receipt

Return Process

To return a product:

  1. Contact our customer service team to initiate a return
  2. Receive a return authorization and shipping label
  3. Package the item securely in original packaging
  4. Drop off the package at the designated carrier location
  5. Receive confirmation of return and refund processing

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper care
  • Items returned after the 30-day period
  • Products without original packaging or accessories
  • Personalized or customized items

Product Warranty

2-Year Manufacturer Warranty

All our products come with a comprehensive 2-year manufacturer warranty covering:

  • Defects in materials and workmanship
  • Electrical component failures
  • Manufacturing defects
  • Normal wear and tear under regular use

Warranty Exclusions

The warranty does not cover:

  • Damage caused by accidents, misuse, or neglect
  • Normal wear and tear from regular use
  • Damage from unauthorized repairs or modifications
  • Issues resulting from failure to follow instructions

Warranty Claims

To make a warranty claim:

  1. Contact our customer service with proof of purchase
  2. Describe the issue and provide photos if possible
  3. Follow our troubleshooting steps
  4. Return the product for inspection if required
  5. Receive repair, replacement, or refund as appropriate

Limitation of Liability

Disclaimer of Warranties

Our products and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties including:

  • Implied warranties of merchantability and fitness for purpose
  • Warranties of non-infringement
  • Warranties arising from course of dealing or usage of trade

Limitation of Damages

To the fullest extent permitted by law, our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the relevant product or service.

We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data or business opportunities
  • Personal injury or property damage
  • Emotional distress or inconvenience

Product Liability

Our products are designed for personal wellness and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional for medical advice.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy, including:

  • Collection of personal and payment information
  • Use of cookies and tracking technologies
  • Processing of orders and customer communications
  • Marketing communications (with consent)

We comply with applicable data protection laws, including the UK GDPR. You have rights regarding your personal information, which are detailed in our Privacy Policy.

Termination

Termination by You

You may terminate your account or stop using our services at any time. Termination does not affect any obligations that arose before termination.

Termination by Us

We may suspend or terminate your access to our services if:

  • You breach these Terms & Conditions
  • You engage in fraudulent or illegal activities
  • You violate applicable laws or regulations
  • Your continued use poses a risk to our services or other users

Effect of Termination

Upon termination:

  • Your right to use our services ceases immediately
  • We may delete your account and personal information
  • Outstanding orders will be processed or cancelled as appropriate
  • Any refunds due will be processed according to our refund policy

Dispute Resolution

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.

Complaints Process

If you have a complaint about our products or services:

  1. Contact our customer service team first
  2. Provide details of your complaint and desired resolution
  3. Allow us 14 days to investigate and respond
  4. If unsatisfied, request escalation to a manager
  5. We aim to resolve all complaints within 30 days

Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may seek alternative dispute resolution through:

  • The UK European Consumer Centre (ECC-UK)
  • Online Dispute Resolution (ODR) platform
  • Small claims court for claims under £10,000

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

Notification of Changes

We will notify users of material changes by:

  • Posting the updated Terms on our website
  • Sending email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you should stop using our services.